Cloud Operations Engineers

Who We Are

CBORD and Horizon are the world’s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

DREAM team (how we refer to all of us)

You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.

Join our dynamic team as a Cloud Operations Engineer and take charge of powering our cloud platform to new heights! In this exciting role, you will be the gatekeeper of our production environment, monitoring and responding to incidents to ensure that our customers enjoy seamless experiences. From releasing new product releases and applying patches to monitoring performance, you will be at the forefront of ensuring the reliability, scalability, and security of our cloud platform.

What You’ll be Doing

• Quickly resolve incoming issues and restore operations to optimal levels
• Expertly deploy releases and updates to the cloud platform
• Continuously monitor Windows and Linux systems to identify and address issues
• Be on the front line, available for on-call server alerts and escalations
• Document and track incidents using the latest incident management systems
• Take swift action during major incidents, making sure the right people are notified
• Complete daily checklists and status reports to stay on top of your tasks
• Utilize established tools and procedures to perform system processing with precision

What You’ll Bring to the Table

• Flexibility to work non-standard business hours and varying shift assignments
• Excellent communication and interpersonal skills
• 1-2 years of experience in client support, production support, or data center/network operations
• Proficiency in Windows Server and Linux operating systems
• Experience with relational databases (MS SQL Server, MySQL, Oracle, PostgreSQL)
• Familiarity with monitoring tools (DataDog, Splunk, AppDynamics, etc)
• Bonus points for AWS experience
• Strong experience working with ticketing systems (ServiceDesk or others)
• A passion for learning and growing with the company

Salary: As required by the equal pay and transparency acts, the expected base salary for this position is: $75,000 - $80,000 per year depending on years of experience.

What’s Good to Know

• Scheduled night and weekend work is part of the job
• This position is remote applicable, as long as you are able to work the following hours:

• Mon -> Tue 1am-6am

  Wed -> Thu 1am-6am

  Fri -> Sat 9pm-8am

  Sat->Sun 9pm-8am

  Sun->Mon 9pm-8am

• Occasional travel (usually no more than 10 days per year) may be required

Who You’ll Work With

Join a collaborative and inclusive team where your contributions will make a real impact. Work with the Cloud Operations team, product support, product development, and product implementation teams to drive the success of our cloud platform. This is your chance to join a fast-paced and dynamic work environment and make your mark in the world of cloud operations!

Why be a part of the DREAMteam (DREAMperks)

Stay Healthy

• Eligible team members have access to a robust health insurance plan on their first day of employment
• To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year
• Access to an Employee Assistance Program

Enjoy Time-Off

Eligible team members are granted with the following paid time off annually:

• Vacation: 15 vacation days; pro-rated during the first year
• Holidays: 10 paid holidays each year
• Sick Time: 5 sick days
• Personal days: 3 personal days; pro-rated during the first year

Plan for the Future

• Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
• Access to FSA Plans & Commuter Benefit Plans
• 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay, fully vested on day one.
• Access to the Roper Employee Stock Purchase Plan
• Paid Parental Leave Program

Make an Impact

DREAMcares (The Company’s outreach initiative to support our extended community)

• Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization

https://www.cbord.com/employee-candidate-privacy-notice

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)